Frequently Asked Questions… And Our Answers to Them
Medical Air's international reach extends globally. Through our established network of trusted aviation and healthcare partners, we can coordinate air ambulance and medical repatriation services from almost any location worldwide, including destinations throughout the South Pacific, Asia, and Europe.
We Medical Air has 6 Learjet aircraft fitted with large 36-inch cabin doors ideal for allowing the safe transfer of patients and loading of medical equipment on and off the aircraft, including Neonatal Intensive Care Humidicribs.
On board our Aeromedical jets you will find:
Critical Care Patient monitor: Corpuls 3(ETCO2, SpO2, NIBP, IBPx4, dual Temp, 12 lead EGG, Telemetry, Pacing and Defibrillation)
Patient ventilator: Drager Oxylog 3000+
Syringe drivers: B Braun Perfusor Space syringe drivers x4 Volumetric pump: B Braun Infusomat Space
Point of care analysis device: i-STAT
Lifeport Stretcher Systems with 3500L medical oxygen supply Oxygen cylinders: 1600L additional to Life Port 3500L
Spinal immobilization systems: Vacuum Mattress and head supports
Mobile suction unit: Laerdal Compact Suction Unit 4
In most cases for Australian citizens, Medical Air can bring your loved one back to Australia within 24 hours.
This timeframe can vary depending on the patient's location, medical condition, weather conditions, and regulatory flight approvals. Once these factors have been assessed, our team will provide an accurate timeframe and keep you informed throughout the process.1. Contact Medical Air by phone on +61 8 9414 9747 or medical@medicalair.com.au
2. Let us know your medical requirements so that we can assess the best option for you or your loved one.
3. Obtain a free quote tailored to your needs.
4. Confirm your booking and preferred payment method. Medical Air coordinates the MedEvac process from start to finish, including visas arrangement, flight and medical clearances, and ground transfers.
We provide 24/7 support to keep you informed with the latest updates.
In most cases, at least one family member can accompany the patient during the flight. Passenger capacity and luggage allowances depend on the aircraft type, the patients' medical condition, and operational requirements. Where possible, Medical Air will accommodate accompanying relatives and personal belongings.
Yes! Medical Air has extensive experience in paediatric medical flights. Our highly trained staff are experienced in treating young children and infants.
Air ambulance costs vary on patient requirements, flight requisites and medical needs. At Medical Air, our aviation experts calculate the ambulance plane costs after assessing your needs. We provide you with a customised air ambulance quotation without hidden fees.
Insurance can cover the entire cost of the ambulance. Each case is reviewed individually to determine whether the medical repatriation or medevac flight cost will be covered by insurance. We are happy to discuss over the phone how you can lodge your insurance claim and the likelihood of service coverage. We can arrange transport without coverage, allowing you to settle the air ambulance cost without insurance.
Medical Air is Australia's most affordable provider of medevac flights. Thanks to our in-house operation, our prices are lower than other Aeromedical Service Providers. From our experienced medical and aviation staff to our aircraft - we can offer the lowest prices in the industry while still providing you with high-quality service.
Not only do we offer the best prices in the industry due to our low overheads and in-house assets, but we are considered an industry leader with more than 101 years combined aeromedical experience. We are also fully accredited with International Assistance Group which means our reach extends to just about anywhere Australians travel.