Frequently Asked Questions… And Our Answers to Them
Due to our extensive range of international connections, we can provide services almost everywhere in the world. We’ve retrieved patients from all over the South-East Pacific, Asia, and Europe.
We have 6 Learjet aircraft fitted with large 36-inch cabin doors ideal for allowing the safe transfer of patients and loading of medical equipment on and off the aircraft, including Neonatal Intensive Care Humidicribs.
On board our Aeromedical jets you will find:
Critical Care Patient monitor: Corpuls 3(ETCO2, SpO2, NIBP, IBPx4, dual Temp, 12 lead EGG, Telemetry, Pacing and Defibrillation)
Patient ventilator: Drager Oxylog 3000+
Syringe drivers: B Braun Perfusor Space syringe drivers x4 Volumetric pump: B Braun Infusomat Space
Point of care analysis device: i-STAT
Lifeport Stretcher Systems with 3500L medical oxygen supply Oxygen cylinders: 1600L additional to Life Port 3500L
Spinal immobilization systems: Vacuum Mattress and head supports
Mobile suction unit: Laerdal Compact Suction Unit 4
In most cases for Australian citizens, Medical Air can bring your loved one back to Australia within 24 hours.
This timeframe can vary depending on the patient's location, clinical condition, weather factors, and flight approvals. We will give you an accurate answer when all variables are known.1. Contact Medical Air by phone on +61 8 9414 9747 or medical@medicalair.com.au
2. Let us know your medical requirements so that we can assess the best option for you or your loved one.
3. Obtain a free quote based on your situation.
4. Confirm your booking and payment method. Medical Air will then take care of all aspects of the medevac. We will arrange visas, flight clearances, medical clearances, and ground transfers.
Rest assured that we will stay in contact with you 24/7 to keep you informed with the latest updates.
In most cases at least one relative can accompany the patient. Depending on the size of the aircraft, and the patient's medical condition, we may be able to find room for luggage.
Yes! Medical Air has extensive experience in paediatric medical flights. Our highly trained staff are experienced in treating young children and infants.
Air Ambulance costs vary significantly depending on patient requirements, flight requisites and medical needs, therefore, there is no fixed cost of an air ambulance flight. At Medical Air, our aviation experts calculate the medevac costs after assessing your needs We provide you with a customised air ambulance quotation without any hidden fees.
Sometimes, insurance covers the entire cost of the ambulance flight but sometimes only part of it. Each case is reviewed individually to determine whether the medical repatriation or medevac flight cost will be covered by insurance or not. We will be happy to discuss with you over the telephone how you can lodge your claim with the insurance company and what the likelihood is of them taking over the air ambulance services cost. But even if your insurance company refuses to cover the cost of the air ambulance flight, we can still arrange transport, allowing you to settle the air ambulance cost without insurance.
Medical Air prides itself on being a small, personalised Australian company. Everything is owned and operated in-house, from our experienced Medical and Aviation Staff, to our 10 aircraft. Due to our small and specialised nature, we are able to offer the lowest prices in the industry for a high-quality service. We guarantee it!
Not only do we offer the best prices in the industry due to our low overheads and in-house assets, but we are considered an industry leader with more than 101 years combined aeromedical experience. We are also fully accredited with International Assistance Group which means our reach extends to just about anywhere Australians travel.
